At Eat Right Eat Well, we strive to provide high-quality products and ensure customer satisfaction. If you are not satisfied with your purchase, our return and replacement policy is outlined below.

1. Eligibility for Returns and Replacements
We accept returns and replacements under the following conditions:

  • The product must be returned within 5 days from the date of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • Perishable items, including fresh food products, cannot be returned unless they are received in a damaged or defective condition.
  • Proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items
Certain items are not eligible for return or replacement, including:

  • Perishable goods (fresh food, dairy, fruits, vegetables, etc.).
  • Products that have been opened, used, or tampered with.
  • Items purchased on clearance or promotional discounts.
  • Any product without its original packaging or missing accessories.

3. Process for Returns and Replacements
To initiate a return or replacement, follow these steps:

  1. Contact our customer support at info@eatrighteatwell.com or call +91-9633608848 within the eligible return period.
  2. Provide your order details, reason for return/replacement, and images if the product is damaged or defective.
  3. Our team will review the request and approve or reject it based on policy guidelines.
  4. If approved, we will provide instructions on how to return the item.
  5. Once we receive the returned item and inspect it, we will process the replacement or refund (if applicable).

4. Refund Policy

  • Refunds will be processed within 3 business days after the returned item is received and inspected.
  • Refunds will be issued via the original payment method.
  • Shipping charges (if applicable) are non-refundable.

5. Damaged or Defective Products
If you receive a damaged or defective product, please report it within 24 hours of delivery with images of the damaged item. We will provide a replacement or refund as per the policy.

6. Cancellation Policy

  • Orders can only be canceled before they are dispatched.
  • Once shipped, the order cannot be canceled, but you may request a return if eligible.

7. Contact Us
For any return or replacement inquiries, please contact us:

Eat Right Eat Well
Blk No. 14/338, Sasthripuram Jn,
South Aryad, Alappuzha,
Kerala – 688006
Phone: +91-9633608848
Email: info@eatrighteatwell.com

We appreciate your trust in Eat Right Eat Well and are committed to serving you with the best quality products.